What action is required if a case result is "Close case and resubmit"?

When encountering a case result that indicates "Close case and resubmit," the appropriate action is to create a new case for the employee. This result suggests that the initial submission has not yielded a definitive outcome, possibly due to insufficient data or issues with the information provided. By creating a new case, you enable the re-evaluation of the employee's eligibility based on potentially updated or corrected information.

This process is important because it allows for a fresh review of the submitted data, which is necessary for ensuring compliance with employment verification regulations. It helps to mitigate any issues that arisen from the previous submission, ensuring that the verification process can continue accurately and effectively.

In contrast, other actions such as verifying with a different source or closing the case for different reasons do not directly address the need for resubmission. Accepting the current status would be incorrect since the designation of "Close case and resubmit" implies that a new submission is required to resolve the status properly. Therefore, creating a new case is the correct course of action to achieve a definitive resolution.